Public Affairs Foundation (PAF) was established in 2003, as a not-for-profit company under Section 25 of the Companies Act 1956 (now Section 8, under the Companies Act 2013). It is primarily a knowledge-based organisation that is dedicated to improving the quality of public governance by providing advisory services which include developing customised knowledge products to improve social accountability.

Dr. Samuel Paul, Founder Chairman – Public Affairs Centre (PAC), established Public Affairs Foundation. He was honoured with the Padma Shri award by the Government of India. Dr Paul was the Director of the Indian Institute of Management, Ahmedabad and Advisor to the World Bank, UNDP

To aspire for an ideal state, where the governance and delivery of public services and social development programmes are continuously improved to meet the needs and aspirations of those being served, wherever they may be.

  • To integrate the voices of users and providers of public services and social development programmes, using tools of social accountability and evidence based methodologies

  • To constructively engage with all stakeholders, and, using robust quantitative and qualitative data, enable improved service delivery, enhance impact, increase accountability, and better governance

  • To train and build capacities within stakeholder organisations on the concepts, application, and institutionalisation of the use of social accountability tools and evidence based methodologies

  • Integrity, Credibility and Reliability

  • Collaborative and Constructive Engagement

  • Ethical and Professional Excellence

  • Equity and Transparency

  • Deep respect for individuals and eco system

  • Responsible social citizenship

Core Activities

What’s New

The SBM (G) has made progress since it was launched in October 2014. However, to be able to meet the enormous challenge of making India ODF by 2019 the pace of work will have to the accelerated and aspects of behavioural change and inter personal communication will have to be given foremost importance to ensure sustainable sanitation.

Improving Consumer Voices and Accountability in the Swachh Bharat Mission – National Policy Review (Summary Report)


Amira Shah, Director, Harish and Bina Shah Foundation, talks to Dr Annapoorna Ravichander,
Executive Director, Public Affairs Foundation about HBS Foundation’s work.

Interactive session with K.JAIRAJ-PART-1


Late Sheila Dixit

Ex- Chief Minister, Delhi

“I am happy to testify that Public Affairs Foundation’s social audit of Delhi’s service has been valuable aid in my efforts to improve the quality of the state’s governance. It’s findings provided highly useful information to me and my colleagues.”​

Dr Montek Singh Ahluwalia

Deputy Chairman, Planning Commission of India

“The CRC method would enable elected leaders and heads of departments to monitor the programmes and services under them and take corrective action in a short period of time.”

Caroline Poirrier

Senior Program Officer at Results for Development Institute Washington, District Of Columbia

“The Results of Development Institute was extremely satisfied with its partnership with PAF. PAF team led a very thorough, practical and engaging workshop on CRC. They worked closely with our team prior to and during the workshop to ensure that the training met our partners’ needs. They were very approachable, encouraging workshop participants to ask questions during and outside of sessions.”

Chief Minister

Government of the National Capital Territory of Delhi, India

The value of “social audits” as a means to assess the state of public services has been clearly demonstrated by the two social audits conducted by PAF. The independent and professional manner in which the exercise has been carried out has added to the credibility of this approach.

Director General The Egyptian Cabinet - Information Decision Support Centre (IDSC)

Ministry of International Investment & Cooperation (MOIIC), Government of Egypt

My sincere gratitude for all the efforts to make the PM&E Workshop successful and well-organized and for (PAF) sharing with us their fruitful experience. We had a very positive feedback about the workshop with consensus from participants that all the trainers were extremely qualified and the content of the workshop is highly relevant to their work where the most beneficial topics were the Citizens’ Report Cards (CRC), the impact assessment, and the Community Score Cards (CSC).

Executive Director

Tanzania Local Action Fund (TASAF), President's Office United Republic of Tanzania

The outputs of your work have made a remarkable contribution in the design of (the next Phase of) TASAF III. […] We do appreciate for your entire Team on commitment towards helping wider communities participate in the process of development in a more transparent way, feeding the providers with the user’s reactions in order to improve their services by enacting reforms that will revolutionize service delivery in Tanzania to the four sectors.

Thank you partners National and International

We are very greatful and feel honoured to our all partners for being with us

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